Outlook connected but not updating

If you're using Outlook for Windows, see Fixes or workarounds for recent issues in Outlook for Windows.

If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal.

To edit a shared calendar, go online to your own calendar, open Calendar for Windows 10, or use a mobile device. Last updated: May 2, 2017 ISSUE When you try to accept a shared calendar using your Office 365 for business account in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might fail.

STATUS: WORKAROUND To access the calendar shared with your Office 365 for business account, you’ll need to accept the invitation from Outlook on the web .

Last updated: March 26, 2018 Last updated: March 26, 2018 ISSUE When composing a new email and clicking the To or Cc buttons, some customers will not see their list of contacts.

STATUS: WORKAROUND To be able to select names, simply start typing in the TO or CC field, and your related contacts will be shown.

Outlook is showing as connected to exchange and all folders are up to date.

WORKAROUND This issue occurs for users with multiple account aliases. In the meantime, to fix this issue, please do the following: Last updated: February 8, 2017 ISSUE If Outlook is connected to a primary account that is also connected to other secondary non-Microsoft accounts (such as Gmail, Yahoo, etc.), when sending an email in Outlook, you are not able to choose the other secondary connected account as the "From" sending account.

If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary account.

If you've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation in Outlook on the web.

The person who sent you the invitation will need to remove your permissions and then send a new invitation.

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